Privacy Policy
At Neobyte, we respect your privacy and are fully committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you access our platform and use our services to buy or sell Bitcoin or Ethereum for cash. By using our website and services, you acknowledge that you have read, understood, and agree to the terms outlined in this policy.
Information We Collect
When you visit our website or register to use our services, we may collect personal information such as your full name, contact number, email address, residential address, and identification documents. Additionally, we may gather transaction data, geolocation details, device information, and IP addresses. This information is primarily collected during user registration, identity verification (KYC), and while executing cryptocurrency transactions on our platform.
How We Use Your Information
The personal information we collect is used to provide you with secure and reliable cryptocurrency services. We use your data to verify your identity, process your buy and sell orders, ensure compliance with legal and regulatory requirements, detect fraudulent activity, and offer customer support. The information also helps us maintain accurate records, enhance security, improve user experience, and keep you informed of important updates related to your account and our services.
Data Security and Protection
We implement strict security measures to safeguard your personal data. This includes the use of encryption technologies, secure server infrastructure, firewalls, and access controls to prevent unauthorized access or disclosure. Your information is stored securely and is only accessible by authorized personnel who are bound by confidentiality obligations. While we take every reasonable step to protect your data, you understand that no internet-based platform is entirely immune to security breaches.
Sharing of Information
We do not sell or rent your personal information to any third party. However, we may share your data with trusted service providers who assist us with identity verification, payment processing, compliance monitoring, and technical operations. These service providers are required to use your information only as necessary and in accordance with strict privacy standards. Additionally, we may disclose your information to law enforcement or government authorities if required to do so by law or to comply with a legal obligation.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to meet our legal, regulatory, and business obligations. The retention period may vary depending on the nature of your transactions and the applicable laws in your region. After the retention period ends, your data will be securely deleted or anonymized.
Your Rights and Choices
You have the right to access the personal information we hold about you and to request corrections or updates if the data is inaccurate. In certain cases, you may request the deletion of your data or object to its processing. To exercise these rights, please contact us using the details provided below. We may ask you to verify your identity before processing such requests to ensure the security of your account.
Use by Minors
Our services are intended exclusively for individuals who are 18 years of age or older. We do not knowingly collect or store personal information from minors. If we become aware that data has been collected from someone under the age of 18, we will promptly delete such information from our records.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, regulatory requirements, or improvements to our services. Any modifications will be posted on this page along with the effective date. We encourage you to review this policy regularly to stay informed about how we are protecting your information.
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