Commission
This Commissions and Fees Policy explains how we apply fees and commissions when you buy or sell cryptocurrency (such as Bitcoin or Ethereum) using our platform. We aim to provide transparency and fairness in all pricing and deductions.
Commission Structure
We charge a service commission on every successful crypto transaction. This helps cover operational costs like:
- Platform infrastructure and development
- Payment gateway and blockchain network integration
- KYC/AML verification and security protocols
- Customer service and transaction handling
Fees may be calculated as a percentage of the transaction or as a fixed amount, depending on the service used.
Buy and Sell Fees
When you place a buy or sell order:
- A commission is applied to the total transaction value
- Rates usually range from 1% to 5%, depending on market conditions, amount, and cash involvement
- The exact fee will be displayed to you before confirming any transaction
We do not proceed with a transaction unless you have seen and accepted the fee amount.
Minimum Charges
In certain cases, if the transaction amount is low, we may apply a minimum flat fee instead of a percentage. This ensures we can cover base operating costs.
Example: If 2% of your transaction is ₹10, but our minimum charge is ₹50, the final commission will be ₹50.
Fee Display and Confirmation
Before finalizing your transaction, the platform will show you:
- Current market rate
- Total crypto you’ll receive or pay
- Commission/fee applied
- Final payable or receivable amount
This ensures complete clarity with no hidden charges.
Blockchain Network Fees
When transferring cryptocurrency on-chain, blockchain network fees (gas fees) may apply. These fees:
- Are not set by us, but by the blockchain network
- Vary based on congestion and demand
- Are separate from our commission
These are clearly displayed if they are part of your transaction.
Refunds and Reversals
Once a transaction is confirmed and processed:
- Fees are non-refundable
- We do not support reversals due to market fluctuations
- Exceptions are only made if there’s a platform-side technical error
Discounts and Promotions
We occasionally offer:
- Fee discounts for high-volume users
- Promo codes or referral benefits
- Seasonal offers with reduced commissions
All promotions will have clearly defined terms and expiry dates.
Changes to Fee Policy
We may update our fee structure at any time. Any change will:
- Be published on our website
- Apply to future transactions only
- Not affect past or already-confirmed trades
We recommend checking the policy regularly for the latest terms.
Abuse of Fee System
If a user tries to exploit, bypass, or manipulate our fee system:
- Their account may be restricted or permanently banned
- Legal action may be taken in severe cases
- Crypto fraud and abuse may be reported to financial authorities
